The Account Manager’s key responsibility is to manage all post sale ROP, Preprint, and Digital workflow, campaign management, internal/external client contact and issue resolutions, so that the Sales Rep can prioritize new/incremental revenue generation. The Account Manager is the primary, internal and external contact, for all post sale campaigns. The Account Manager assures all campaigns receive “white glove” service by overseeing a smooth & timely onboarding process, accurate campaign ordering & execution, correct billing, initial KPI achievement, etc. Post campaign launch, the Account Manager remains the primary internal/external day to day contact, managing all post sale workflow and ensuring nothing less than 100% customer satisfaction. Aligns all goals to Tribune’s strategic plan to ensure continuous improvements and customer-focused quality, proactive focus and engagement to insure maximum revenue attainment across all product lines.
Tribune Publishing is committed to hiring people with diverse backgrounds, voices and visions. Be yourself. Bring yourself. Because that’s the only way we will deliver on our mission to provide meaningful journalism to the diverse communities we serve. We hold ourselves accountable for fostering inclusion and opportunity across race, gender, age, creed, identity and experience. Join us.
Basic foundation skills:
A minimum of one year of experience within a sales support, sales operations or project management. Excellent communication skills and computer literacy with a high proficiency with standard office technology, including Microsoft products and the ability to learn new and proprietary internal systems.
Tribune Publishing Company is a media company rooted in award-winning journalism. Headquartered in Chicago, Tribune Publishing Company operates local media businesses in eight markets with titles including the Chicago Tribune, The Baltimore Sun, Orlando Sentinel, South Florida’s Sun-Sentinel, Virginia’s Daily Press and The Virginian-Pilot, The Morning Call of Lehigh Valley, Pennsylvania, and the Hartford Courant.
Tribune Publishing Company also operates Tribune Content Agency (TCA) and the Daily Meal.
Our brands are committed to informing, inspiring and engaging local communities. We create and distribute content across our media portfolio, offering integrated marketing, media, and business services to consumers and advertisers, including digital solutions and advertising opportunities