Desktop Support

Job Locations US-MD-Baltimore
Posted Date 1 month ago(12/20/2021 4:19 PM)
Requisition ID
Information Technology - System Analysts
Position Type
Physical Work Location
Baltimore Sun - Work from Home


The Baltimore Sun Media Group is now hiring for on-site Desktop Support! The Desktop Support role is to support and maintain organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational computer equipment while ensuring optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion; and provide end-user assistance where required.


Baltimore Sun, part of Tribune Publishing, is committed to hiring people with diverse backgrounds, voices and visions. Be yourself. Bring yourself. Because that's the only way we will deliver on our mission to provide meaningful journalism to the diverse communities we servce. We hold ourselves accountable for fostering inclusion and opportunity across race, gender, age, creed, identity and experience. Join us.


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  • Evaluate, specify/recommend, procure, install, and troubleshoot hardware, software, and peripherals including MAC and Windows OS for end users and production environment computers
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain end user and production computers with routine maintenance
  • Identify, log, and resolve technical problems with software applications
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Provide courteous and expedient customer service to end users and co-workers that demonstrates the highest level of teamwork


  • An associate degree in Information Technology or a relevant field
  • Experienced in providing professional and courteous customer service 
  • Good written, oral, and interpersonal communication skills
  • Good problem-solving and critical-thinking skills
  • Good Understanding of Computer Support and Troubleshooting
  • Knowledge of Windows and Mac OSX operating systems
  • Able to work in a team as well as independently
  • Highly self-motivated and directed
  • Sitting, standing, or walking for extended periods of time
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals
  • Able to travel to other sites


Tribune Publishing Company is a media company rooted in award-winning journalism. Headquartered in Chicago, Tribune Publishing Company operates local media businesses in eight markets with titles including the Chicago Tribune, The Baltimore Sun, Orlando Sentinel, South Florida’s Sun-Sentinel, Virginia’s Daily Press and The Virginian-Pilot, The Morning Call of Lehigh Valley, Pennsylvania, and the Hartford Courant.


Tribune Publishing Company also operates Tribune Content Agency (TCA) and the Daily Meal.


Our brands are committed to informing, inspiring and engaging local communities. We create and distribute content across our media portfolio, offering integrated marketing, media, and business services to consumers and advertisers, including digital solutions and advertising opportunities




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