Account Manager

As an Account Manager, you'll have a valuable role in growing and maintaining our business with advertisers throughout Virginia. You'll serve as the primary interface for our entire portfolio of products and services with the key advertisers, ensuring “white glove” service while overseeing a smooth & timely onboarding process, accurate campaign ordering & execution, KPI achievement, and you will utilize all your strengths – your creativity, your dedication to our mission, your resolve to find the best ways to serve our clients – and put them flush against a strategy designed to promote growth and sustainability.

We are our area’s source of news and information. It’s our mission to serve our community by delivering the truth every day, engaging our readers and driving results for our advertisers.

Tribune Publishing is committed to hiring people with diverse backgrounds, voices and visions. Be yourself. Bring yourself. Because that’s the only way we will deliver on our mission to provide meaningful journalism to the diverse communities we serve. We hold ourselves accountable for fostering inclusion and opportunity across race, gender, age, creed, identity and experience. Join us.

Responsibilities

• To be a part of a media company rooted in award-winning journalism which informs, inspires and engages our growing audience.
• To be a part of a company that develops strong relationships with our audience and delivers customer-focused solutions based on their evolving needs.
• Opportunity to contribute to creating new and inventive ways for our company to be successful.
• Develop and strengthen your capabilities to drive your career, personal, and professional growth.
• Work collaboratively with a talented team of individuals that have shared objectives.
• To be a part of a constantly changing, fast-paced environment that confronts industry challenges with sharp thinking and expertise.

Major Responsibilities

• Responsible for personal workflow and balance as well contributing to the success of the markets.
• Pre campaign launch, oversees a smooth & timely onboarding experience, accurate campaign ordering & execution, correct billing, initial KPI achievement, etc.
• Works with the customer directly on assets, revisions, approvals on creative, targeting, URLs, etc. needed properly traffic and fulfill the order
• Serves as point person with downstream operational teams (Digital fulfillment, Creative, Preprint Logistics,Prepress, Layout etc.) to limit discrepancies on ad orders by reviewing for accuracy, communicating findings and providing timely resolution recommendations.
• Ensures that post sale customer digital campaign KPIs are being met through regular check ins with Digital Engineers. If not, asking why and seeing to it that a fix is forthcoming.
• Manages contract expiration dates, partnering with their Sales Reps on renewal strategies and taking part in client facing renewal presentations as requested.
• Keeps Sales Rep informed of day-to-day issues and key areas of client concern as they apply to overall programs and campaigns.
• Maintains and actively pursues an advanced working knowledge of relevant computer systems used in the department and a general understanding of computer systems in general.
• Other duties as required and assigned necessary to meet Departmental and Region objectives.

Qualifications

• Significant industry knowledge of print and digital advertising products offered
• Digital marketing acumen required; Advertising/media industry experience preferred
• Ability to excel in a highly competitive environment and adaptability to a rapidly evolving media landscape
• Effective relationship-building skills
• Self-starter, with excellent analytical, written, oral, communication, written and presentation skills
• Creative flair and enthusiasm
• Ability to multi-task with strong time and project management skills and financial business acumen skills
• Working knowledge and experience utilizing a CRM application and Google Suite products

Tribune Publishing Company is a media company rooted in award-winning journalism. Headquartered in Chicago, Tribune Publishing Company operates local media businesses in eight markets with titles including the Chicago Tribune, The Baltimore Sun, Orlando Sentinel, South Florida’s Sun-Sentinel, Virginia’s Daily Press and The Virginian-Pilot, The Morning Call of Lehigh Valley, Pennsylvania, and the Hartford Courant.

Tribune Publishing Company also operates Tribune Content Agency (TCA) and the Daily Meal.

Our brands are committed to informing, inspiring and engaging local communities. We create and distribute content across our media portfolio, offering integrated marketing, media, and business services to consumers and advertisers, including digital solutions and advertising opportunities.